Shipping & Delivery Policy

Shipping & Order Processing

We work hard to get your wine to you as quickly as possible! Once your order has shipped, you'll receive an email with tracking information so you can follow its journey.

Shipping and delivery estimates are not guaranteed and may vary depending on your location, weather conditions, carrier schedules, and other circumstances outside our control.

Adult Signature Required (21+)

All Mai Vino shipments contain alcohol and require a signature from an adult aged 21 or older with valid government-issued identification.

This is a legal requirement and cannot be waived. Packages cannot be left unattended or delivered without an eligible adult present.

We strongly recommend shipping to an address where someone 21+ will be available to receive your order, such as your home or workplace.

Delivery Attempts & FedEx Pickup

FedEx typically makes up to three delivery attempts when no eligible adult is available to sign for a package.

If you miss a delivery, you may be able to redirect your shipment to an eligible FedEx pickup location through your tracking link, subject to carrier availability and alcohol-shipping restrictions.

Customers are responsible for monitoring their tracking information and making reasonable arrangements to accept delivery.

If your package is not collected within FedEx's designated pickup timeframe, it may be returned to Mai Vino.

Failed Deliveries, Refused Shipments & Unclaimed Orders

Customers are responsible for providing an accurate shipping address and ensuring that an adult aged 21 or older is available to accept delivery.

An order may be considered unclaimed if it is returned to Mai Vino due to:

• Repeated unsuccessful delivery attempts because no eligible adult is available to sign;

• Refusal of delivery by the recipient;

• Failure to collect the shipment from an authorized pickup location within the carrier's required timeframe; or

• An incorrect or incomplete shipping address provided by the customer.

Because returned wine cannot be resold, customer-caused refused or unclaimed shipments are generally not eligible for refunds or complimentary replacements, except where required by applicable law.

This applies even when the original order qualified for free shipping.

If Mai Vino approves a partial or full refund, actual outbound shipping and return shipping charges disclosed at purchase may be deducted, subject to applicable law.

If you would like an order reshipped following an unsuccessful delivery, additional shipping fees may apply.

Free Shipping

Orders that qualify for free shipping receive complimentary standard outbound shipping.

Free shipping does not include additional delivery attempts or reshipments after a package has been returned because of a customer-caused delivery failure.

Our failed-delivery and unclaimed-shipment policies apply to all orders, including those that originally qualified for free shipping.

Lost, Damaged or Incorrect Shipments

If your order is lost, damaged during transit, or delivered incorrectly through no fault of your own, please contact us at orders@maivino.com with your order number and details of the issue.

We will review the situation and work with you to arrange an appropriate replacement or refund.

You will not be responsible for additional shipping charges resulting from errors made by Mai Vino or our shipping partners.

Shipping Address Changes

If you need to change your shipping address, please contact us at orders@maivino.com as soon as possible, preferably within 30 minutes of placing your order.

We are happy to accommodate changes before your package has been picked up by FedEx.

Once your order has shipped, address changes may not be possible and may be subject to additional carrier fees.

Questions or Delivery Assistance?

We're a small team and always happy to help! 

If you have questions about your shipment or need assistance with delivery, please contact us at orders@maivino.com.