Hi Anne,
I'm sorry to hear about your frustrating experience. We take delivery issues very seriously and have been actively trying to resolve this situation.
Our records show that FedEx has attempted delivery three times and left instructions for pickup at their distribution center. However, since we know that not receiving a delivery is frustrating, we have proactively been calling FedEx and sending you updates with potential options. We haven't received a response from you yet.
Regarding your concerns about recurring shipments, we can absolutely help remove you from that program immediately.
We're committed to making this right and would appreciate the opportunity to connect with you directly. Please respond to our emails or contact us at maivu@maivino.com so we can expedite your refund or coordinate delivery based on your preference.
Best,
Mai
